Bandwidth Announces Integration with Pindrop to Add Out-of-the-Box Voice Authentication for Enterprise Contact Center Migration to Cloud
“This integration is another important step in our strategy to become the network platform of choice for enterprise cloud contact centers,” said John Bell, product manager of Bandwidth. “Through this partnership, Pindrop’s technology can help future-proof evolving security challenges in voice calls, with the added convenience and speed of a bandwidth-enabled out-of-the-box solution.”
“We are thrilled to partner with a leading global CPaaS provider like Bandwidth,” says Gahn Way, Vice President, Global Partners and Alliances at Pindrop. “Creating a great call center experience requires not only streamlined interaction time, but also a customer-centric mindset, delivering a better user experience while protecting customer accounts with secure authentication. Bandwidth’s industry-leading cloud-native platform streamlines the management and growth of our voice authentication and easily responds to customer needs.”
In today’s contact centers, security is increasingly important, both for the convenience of end users and to protect against voice attacks. A 800 percent The increase in call volume over the past two years, combined with a 57% increase in fraudulent attacks, has left the contact center industry at a critical inflection point.(1)
Traditionally, companies had to use complex on-premises equipment to connect third-party platforms such as Pindrop, or undertake time-consuming integrations with CCaaS platforms. Now businesses moving to a digital CCaaS solution can unbundle telephony and Bring Your Own Carrier (BYOC) using bandwidth, with Pindrop’s authentication solution already integrated. This carrier-level integration is possible with Bandwidth’s cloud-native platform, which allows Pindrop to seamlessly apply its advanced authentication scoring so businesses can determine how to handle each incoming call.
Large enterprises often have complex contact centers with multiple sites, expensive onsite equipment, contracts with multiple carriers, and uncertain redundancy. Bandwidth’s CCaaS Duet suite of solutions can now expand to include Pindrop in the call path, allowing businesses to unbundle their telephony and easily integrate into their entire communications stack, while replacing traditional telecom operators and most on-premises equipment through the Bandwidth platform.
More information on how Bandwidth and Pindrop are paving the way for a faster road to a scalable, cloud-based contact center is available. here.
Zerucha, Tony. “Call Center Fraud Changes But Continues To Rise In 2022: Pindrop.” Crowdfunding ParticipantFebruary 17, 2022, https://www.crowdfundinsider.com/2022/02/187157-fraud-in-call-centers-changing-but-still-on-the-rise-in-2022-pindrop/.
About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a global communications software company that helps businesses connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching over 60 countries covering 90% of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth APIs to easily integrate communications into software and applications. Bandwidth has over 20 years of technology experience and was the first communications platform-as-a-service (CPaaS) provider offering a robust selection of APIs built on our own global network. Our award-winning support teams help businesses around the world solve complex communication issues every day. More information is available at www.bandwidth.com.
In an increasingly digital world, Pindrop enables users to use their voice to connect, enter and unlock new experiences seamlessly while protecting their privacy. With its patented voice authentication technology, Pindrop is leading the way into the future of voice by setting the standard of identity, security and intelligence for voice interactions. Working with some of the world’s largest banks, insurers and retailers, Pindrop enables customers to quickly, easily and securely connect to the information and resources they need. Its voice authentication technology analyzes the unique characteristics of human voice and surrounding audio that enable its customers to prevent fraud and deliver an exceptional customer experience in call centers, when obtaining information from smart devices and even when activating cars. A private company, Pindrop is backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP and Vitruvian Partners. To visit pindrop.com for more information.
Bandwidth SOURCE Inc.