A unified workflow platform can improve experiences for employees, clinical staff, and patients by reducing the friction that accompanies the complex and fragmented healthcare network.
FREMONT, Calif.: Healthcare companies are turning to digital businesses so they can meet the needs of clinicians and patients where they are online. Companies have launched digital transformation projects requiring access to information stored in separate systems across the organization. Along the way, people talk to each other through emails, spreadsheets, forms, instant messages, phone calls, and sometimes interoffice envelopes. Healthcare organizations are moving to the cloud, which gives them better access to information and helps them work better with their employees and customers.
Make a good first impression on new and potential patients
Patients around the world spend all of their wealth on healthcare, so they decide where and how to spend their money based on the quality of care and its cost. Patient satisfaction is key to retaining customers, getting paid more, and keeping people loyal to a brand. Patients are more likely to participate in health and wellness programs that show the value of healthcare organizations due to the growing emphasis on customer experience and engagement.
Make a good first impression on staff and employees
HR departments do not have as many resources as they would like as healthcare organizations try to reduce administrative costs. But there are times when nurses and doctors have just graduated and are looking for training and employment. HR, IT, facilities, legal, compliance, and finance are all involved in setting up a new employee. A platform-based solution speeds up the onboarding process by making it easier for employees to move between departments because they can access information from other departments.
Workflows optimized for speed and quality
Most healthcare organizations struggle with old IT systems and limited resources. But digital transformation requires people and money to be invested in a modern and flexible infrastructure. So, to manage the amount of work, healthcare organizations are also turning to cloud-based infrastructure. Healthcare IT service levels can be achieved using a unified platform solution. These improved service levels will make it easier to find and fix problems, make IT users happier and help them get to work faster.
Reduce the price of IT and leverage RPA to automate tasks
In a multi-cloud environment, tracking licenses for technology as a service is important. IT ownership costs are lowered by reducing the number of unused licenses for both on-premises and cloud-based solutions. With an integrated automation tool like Edge Automation and a platform-based approach, healthcare organizations can automate repetitive tasks to create flexible workflows across the enterprise.
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