CentrePal Brings First Native Microsoft Teams Contact Center Solution to UK After APAC Success


Following strong market reaction to the arrival of the world’s first native contact center solution for Microsoft Teams in Australia and the APAC region, CentrePal is poised to respond to the tremendous UK interest by establishing its first Azure data center in the region. .

CentrePal hit the market in 2021 and quickly developed a glowing reputation in Australia and our neighbors for how it revolutionized the already extensive capabilities of Microsoft Teams.

CentrePal’s access-independent native contact center solution for Microsoft Teams provided feature-rich contact center capabilities to Australian businesses that previously relied on disjointed contact center platforms and PABX functionality limited to provide customer service.

CentrePal used Microsoft’s “extend and power” integration model to transform Microsoft Teams into a complete contact center solution. With Microsoft Teams already widely used in government agencies, businesses, and small to medium-sized businesses, CentrePal has been well received in the Australian market by organizations of all sizes who have long sought a native contact center solution for Teams.

The successful launch of APAC has been keenly observed and has resulted in increased demand in the UK. Jude Don, Head of APAC Partners, CentrePal, said: “One of the common feedback we get from our customers and partners in the APAC region is that there has been a long-standing demand for these advanced contact center features in Canada. within teams. “

“Because CentrePal is access independent, it is truly a plug-and-play solution that allows Teams to become a full-fledged contact center solution within the familiar Teams interface,” Don said.

“Due to its ease of use, we have found that there is a demand for this solution not only from businesses with active contact centers, but also from smaller businesses with a larger customer service team. small and looking for a more advanced feature set. to what is already in Microsoft’s native PABX system for customer service functions.

“CentrePal enables these customer service teams to provide more personalized service to their customers and clients, improved the customer experience at all stages, and enabled a more consistent customer experience across the organization. “

CentrePal’s omnichannel capability allows contact center agents to interact with customers no matter how they come into contact with the business, regardless of the telephony infrastructure and vendors used.

CentrePal works seamlessly with calling plans, direct routing, and the new operator connection announced for PSTN calls with no complex integration or workaround required.

CentrePal also provides instant mobility to contact center agents, allowing them to work from home or office, with all the benefits and security compliance that Teams offers available anywhere.

Businesses using CentrePal can expect all of these key benefits, Don said, especially in the UK with the creation of an Azure Data Center Region.

“With Azure Communication Services, CentrePal delivers a modern, intelligent, omnichannel communications solution experience natively in Teams for contact center agents and customer service teams of all sizes,” said Don.

“This delivers a single app, single screen contact center experience using the extension and power integration model. “

You can book a CentrePal demo for yourself here.

CP Teams app user interface


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