Doxim Launches Integrated Video Solution for Doxim Customer Communications Management Platform

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Doxim will create and deliver personalized 1: 1 video communications through its omnichannel CCM platform

DETROIT, September 29, 2021 / PRNewswire-PRWeb / – Doxim, the Leading Provider of Customer Communications Management (CCM) and Engagement Technologies Serving Financial and Regulated Markets, Announces Expansion of its Platform’s Digital Engagement Capabilities Enterprise level CCM with the addition of Doxim CCM interactive video.

Seamlessly integrated with the larger Doxim CCM platform, Doxim CCM interactive video will enable customers to deliver personalized digital customer experiences, such as interactive statements, invoices, policies or reports, that deliver visual engagement. and real-time interactivity.

Interactive video content provides the ‘personal touch’ needed to simplify complex information and increase satisfaction, engagement and revenue across the customer journey, from onboarding to financials and reports, to renewals. mortgages or policies. Its real-time interactivity can complement an organization’s service team, reducing cost per sale and enabling customers to better understand their statements, explore their purchasing options or coverage, and select products. on their own terms.

“Doxim customers are looking for ways to deliver personalized and engaging digital experiences that can simplify complex information, motivate customers to explore upsell options, and drive conversions and revenue. Doxim CCM Interactive Video will provide them with an innovative and scalable way to engage their customers, through data-driven video experiences, ”said Olga Zakharenkava, SVP Product Management. “Doxim CCM Interactive Video will provide our clients’ clients with the information they need to analyze their financial statements or evaluate new products and services at their convenience, without increasing operational costs or personnel requirements.

Doxim has partnered with BlueRush, a proven industry partner, to integrate its interactive personalized video (IPV) platform with Doxim CCM. “Doxim is a great partner for BlueRush,” said Steve taylor, CEO, BlueRush. “Doxim is committed to bringing innovative and high value-added solutions to its customers and IndiVideo, we are delighted to assist them in their mission of turning statements and notifications into compelling customer experiences that drive results.”

Doxim invites financial and regulated market organizations to contact a Doxim expert and discuss how interactive personalized video can improve their CX with on-demand engagement.

About Doxim

Doxim is the leader in customer communications and engagement management technologies serving the financial and regulated markets, providing omnichannel document and payment solutions that transform experiences to strengthen engagement across the lifecycle. The Doxim platform helps customers communicate reliably and efficiently, improve cross-sell and up-sell opportunities, and increase loyalty and wallet share through personalized communications and easy-to-use payment processes. . The platform addresses key challenges of digitization, operational efficiency and customer experience with our suite of integrated, out-of-the-box SaaS software and technology solutions. Learn more about http://www.doxim.com

About BlueRush

BlueRush, headquartered at Toronto, Canada, is a leading SaaS company delivering interactive and personalized solutions focused on capturing and sustaining customer engagement. BlueRush develops and markets IndiVideo ™, an award-winning interactive personalized video platform that drives ROI throughout the customer lifecycle, from increased conversions to more engaging customer service and statements. IndiVideo enables BlueRush customers to capture knowledge and data from their customers’ video interaction, creating compelling new customer information driven by data. For more information visit: http://www.bluerush.com.

Media contact

Susan henry, Doxim, 866.475.9876, shenry@doxim.com

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SOURCE Doxim



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