Latest release of IFS assyst automates and improves visibility into complex enterprise-scale cloud environments to drive ROI

IFSthe global cloud enterprise software company, today announced the launch of IFS assys 11.5. With a new automated cloud discovery feature, the release will help organizations better manage their configuration management databases (CMDBs), giving them a complete view of all technologies used in the enterprise and full control over their IT infrastructure.

CMDBs are a key part of effective enterprise service management (ESM), allowing organizations to track and link everything from software and hardware to documentation and people. Despite this, Gartner found that approximately 75% of CMDBs do not provide value to justify their investment.

As organizations increasingly depend on the cloud, IT environments are becoming increasingly complex, making it difficult for teams to keep up with all the technologies deployed across the enterprise. This can result in stale, incomplete, or inaccurate data being retained in CMDBs, creating a number of key challenges for the wider business, including wasted IT budgets, silos, poor user experiences, as well as compliance and security.

“With the new 11.5 release, we directly address the barriers organizations face when it comes to managing CMDBs in complex environments,” said Martin SchirmerPresident, Enterprise Service Management, IFS assys. “By providing businesses with increased visibility through a single automated solution, they will be better positioned to understand and get the most out of their assets, ensure compliance, improve processes and ultimately transform services for customers and the employees.”

The release is also used to support the replacement of IFS internal Employee and IT Service Management (ITSM) portals and external partner portals, bringing all functionality together in a single platform. All features have been developed to meet the requirements of large scale deployments and are now available for all IFS assys clients.

Like IFS assys customers are increasingly migrating to new versions, the company also launched the assys Community. This new channel will provide an engaging platform for customers and developers looking to create a smooth user experience with IFS. assys. Customers can now engage with other users to jointly solve problems and propose improvements that can be voted on by the rest of the community, as well as contribute content and best practices.

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IFS Key Features assys 11.5 include:

• Ability to discover applications running in the Azure cloud and other cloud-native applications, i.e. containers on Kubernetes running on AKS
• Automatically discover deployed software and effortlessly populate the CMDB
• Quick access to information to break down silos
• Self-service allowing end users to easily solve their own problems
• New Service Level Agreement (SLA) Tracking Capabilities
• Ability to customize the layout and content of the self-service portal based on users or user groups and show or hide offers
• Strict segregation capabilities in terms of data access and visibility, based on user groups, for example, this is a key requirement for HR use cases involving sensitive information
• Improved accessibility of the self-service portal

All features are included in a universal pricing and licensing model, as well as a simplified deployment model that gives customers access to ITSM, ITOM, and ESM features. Not only is it a single license for the whole of IFS assys capabilities, but it also ensures that business value is delivered within weeks of adoption.

“In today’s competitive landscape, it is becoming increasingly important to create a total experience for customers and employees,” continued Schirmer. “Through the continuous updating of our ESM solution, we are committed to helping our customers deliver seamless experiences across all digital touchpoints. Ultimately, with effective processes, visibility, and automation, we we can enable everyone to do their best, wherever they are.

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