Use this antivirus features checklist to find the right solution for your customers

Managed Service Providers (MSPs) and Value Added Resellers (VARs) that have been in business for a while probably remember a time when their customers viewed the deployment of anti-virus software as optional. Instead, they used the free antivirus software preloaded on their PCs and hoped for the best. After all, the risk was low. However, times, the threat landscape, and antivirus functionality have changed.

Statistical reports that there are now 5.6 billion malware attacks each year worldwide, affecting 68.5% of organizations. In addition, the number of malware types and variants is now around 678 million, up from 28.84 million in 2010.

As a result, robust antivirus has become an essential part of a comprehensive and vital security strategy to protect data, networks, and businesses themselves against ransomware and other malware attacks.

Must-have antivirus features

MSPs and VARs can choose from many antivirus options for their wallets, but it’s critical to make sure that the antivirus solutions you provide include the features your customers need to protect their operations. Evaluate solutions using this checklist:

1Malware protection

This antivirus feature is the most obvious for antivirus software, but it probably also needs the most checking. The way software tries to identify malware can differ from solution to solution. Some software bases malware detection on comparing signatures with known signatures of malicious code. Once identified, the software will then block the execution of the code. The problem is that thousands of new malware variants appear every month, and anti-malware programs that rely on identifying known malicious signatures may not detect new threats on any given day.

On the other hand, heuristic solutions compare code to a set of rules. They examine the behavior of code to determine if it is malicious and block harmful activity. However, hackers and cyber attack groups understand how these solutions work and design their malware to avoid detection.

Yet other solutions from next-generation antivirus vendors take advantage of artificial intelligence (AI) to learn about typical business operations and detect abnormal behavior that may indicate the presence of malware.

Look for a provider that offers antivirus features that provide the level of protection your customers need and that automatically updates to provide up-to-date protection.

2Activity monitoring

Your customers generally upload, download, and share data. But malware can do it too. Therefore, make sure that the solution you provide to your customers can understand and report activities that are not within normal operating parameters. In addition, the software must allow centralized management that allows to know if the software is active or if a user has deactivated it.

3Malware removal

It is one thing to detect malware. It’s another to remove it from your customers’ systems. Provide a solution capable of effectively disinfecting a system against malware when it is detected.

4Email protection, anti-spam and secure browser

The antivirus solution you provide can be part of a suite that helps prevent your customers’ network from being infected in the first place. Consider choosing software that you can guarantee will work seamlessly with phishing protection, anti-spam, and a secure browser.

Where to find out more

Vendors can provide you with more information about the antivirus features of the solutions they offer and help you build a total security solution for your customers. XaaS Journal has identified dozens of vendors with channel programs to help you target your search for an antivirus solution to add to your portfolio. Visit their websites and request the information you need to make the best decision for your business and for your customers.

Bernadette Wilson, a contributor to XaaS Journal, has 19 years of experience as a journalist, writer, editor and B2B marketer.


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